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Volume 8, July 2013 | Contents

Carrier vs coalition bookmark
IATA’s New Distribution Capability has triggered a heated debate in the industry. While airlines are keen to embrace new technology to support their own ticket sales and ancillary offerings, there is loud opposition from industries such as travel management companies and global distribution systems. Here, IATA’s director of passengers, Eric Leopold, fights it out with Kevin Mitchell of the Business Travel Coalition, which represents the interests of the managed travel community
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July 2013

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