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Volume 7, October 2012 | Contents

At the leading edge bookmark
Lance Gokongwei, CEO, Cebu Pacific
Cebu Pacific started operations in 1996 as the first low-fare airline in the Philippines. The carrier’s charismatic CEO Lance Gokongwei, 45, grew up in a family of entrepreneurs where business was a regular topic of discussion at the table – and cites his father John Gokongwei Jr as his strongest influence.
Bagging the goods bookmark
Baggage mishandling is decreasing each year with the advent of better technology. But transfers – and some airports – are still problematic, finds Ian Putzger
Cold remedies bookmark
As every airline knows, extreme weather can create extreme challenges – and extremely annoyed passengers. Ian Putzger finds out how some of the most affected airports and carriers cope
Editorial comment - October 2012 bookmark
The authorities are coming: so be compliant
Aviation has always attracted entrepreneurs, innovative leaders and characters with flair. It has also, as such a visible industry, always attracted the attention of government authorities. How else can you explain the absurdly high air passenger duty in the UK, or the archaic regulations governing flight rights and airport slots? Everyone wants a piece of the action.
It’s all about experience bookmark
WorldPay’s Perfect Passenger Payment survey of airlines and their customers makes for essential reading. Why do passengers abandon their bookings, and how can airlines improve the process?
Life in the fast lane bookmark
The European Commission’s decision not to remove restrictions on liquids, aerosols and gels means that passenger waiting times won’t improve rapidly in the short term. But progress is being made in other areas of airport security, reports Ian Putzger
Return of the turboprops bookmark
With the high cost of fuel threatening the airline industry, turboprops are expected to account for a larger slice of regional aircraft sales. As the Bombardier Q400 and ATR 72 top the turboprop market, Keith Mwanalushi analyses their operational attributes and market credentials
Survival of the leanest bookmark
Europe’s airlines are struggling. Whether it’s the high-cost legacy carriers, or small airlines lacking scale and deep pockets, there are challenges across the board. Keith Mwanalushi reports
The next generation bookmark
AirBaltic is reinventing itself again. With new aircraft orders in the pipeline, and an ambitious restructuring plan, CEO Martin Gauss is confident of a profitable future. Keith Mwanalushi reports
The science of shopping bookmark
The revenue from sales can reduce airport charges, but getting travellers to spend time and therefore money in the shops is a delicate task. Martin Roebuck reports from Budapest on how the airport evolved to meet this challenge
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October 2012

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